Account hacked? Here's how to recover it.

    Spot the warning signs, then jump to the account you've lost — email first, it's the master key, then everything else — with step-by-step recovery guides and a free, personalised plan.

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    Warning signs

    8 signs your account has been hacked

    One of these on its own can be a glitch. Two or more together is a strong indicator someone else is in your account — act today.

    Login alerts you didn't make

    Emails or push notifications about sign-ins from new devices, browsers, or countries are the clearest sign someone else is using your account.

    Your password no longer works

    If you can still remember the password but it's suddenly rejected, an attacker has likely changed it to lock you out.

    Password reset emails you didn't request

    Repeated 'reset your password' or 'verify it's you' emails mean someone is actively trying to break in — or already has.

    Friends report odd messages from you

    DMs, posts, or emails sent from your account that you didn't write are a classic takeover signal — especially scam links or 'help me' messages.

    Profile details have been changed

    A different display name, photo, recovery email, or phone number on your account is a strong indicator someone else has access.

    Unfamiliar purchases or charges

    New subscriptions, in-app purchases, or transactions you didn't authorise often follow an account takeover.

    Sessions or devices you don't recognise

    Most platforms list active sessions. If you see a device or location that isn't yours, an attacker is logged in right now.

    2FA codes arriving out of nowhere

    Random text or app codes mean someone has your password and is trying to push past two-factor authentication.

    FAQ

    Common questions about a hacked account

    How do hackers actually get into accounts?

    Three ways do almost all the damage: reused passwords leaked in another site's data breach, phishing emails or texts that trick you into typing your password into a fake login page, and SIM-swap or 2FA bypass attacks that steal text-message codes. Using a unique password per account and an authenticator app (instead of SMS 2FA) blocks the vast majority of takeovers.

    Will changing my password kick the hacker out?

    Only if you also sign out all other sessions. Changing the password alone doesn't always log existing sessions out — most platforms keep them logged in until you go into security settings and tap 'log out all devices' or revoke active sessions. Always do both.

    What's the first account I should secure?

    Your primary email — always. Whoever controls your email can reset the password on every other account that uses it. Lock down your email first (new password + authenticator-app 2FA + recovery details checked), then move to banking, then social media and shopping accounts.

    Is SMS two-factor authentication safe enough?

    It's much better than no 2FA, but it's the weakest form because of SIM-swap attacks. Where the platform offers it, switch to an authenticator app (Authy, Google Authenticator, Proton) or a hardware security key — especially for email, banking, and any high-value account.

    I can't log in at all — the hacker changed everything. Now what?

    Use the platform's official 'I think my account has been hacked' or account recovery flow (every major service has one). Be ready to prove your identity with old passwords you've used, devices you used to sign in from, and government ID. Our platform-specific guides walk you through each one step by step.

    Should I report a hacked account?

    Yes, in two places. First, report it inside the platform itself so they can lock the attacker out and notify your contacts. Second, if money was stolen or your identity was misused, file a report with your national cybercrime unit (IC3.gov in the US, Action Fraud in the UK). A police report is often required by banks for fraud refunds.

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