Act quickly
Start here: where can you still get in?
Don't assume you're locked out
Path 1 — Still signed in on your Android phone?
Open Settings and tap Google
From your home screen, open Settings and tap Google, then tap your name and choose Manage your Google Account. That's the page that tells you whether you're still signed in on this phone.
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Canberra
Rain possible tonight
Samsung phone: Settings → Google → tapping your name → Manage your Google Account
Can't find Google in your Settings?
See your account? You're in luck
If your Google Account page opens and shows your name, email and account options — like this — then you're in luck: you're still signed in on this phone. You can change your password straight from here, so carry on to the next step.
Hi, Your name
yourname@gmail.com
Wallet & subscriptions
Payment Methods
Personal info
Name, email, phone
Security & sign-in
Recent events, Checkup
Google password
Last changed 6:10 AM
Linked apps
Manage your Google Account page showing your name, email and account options — you are still signed in
…but if it looks like this instead
Finish signing in to continue
Something went wrong and you need to sign in again.
Security code
Get a one-time code to verify that it's you
Google Account screen reading Finish signing in to continue, with a Sign in button and a Security code option
You can try the Security code option, but a one-time code usually only works when another device is still signed in. Often the better move is to tap Sign in and see whether you have any usable alternative sign-in method — a passkey, recovery email, phone number, authenticator app, or another verified device you own. Any one of these can get you back in.
Bear in mind, though: a determined attacker will often remove your recovery options or replace them with their own. If none of these work, skip ahead to Path 3 and recover through Google.
If 2-Step Verification is on
Change your password from your Android
Still signed in? Reset your password to lock the attacker out:
- Tap your account, then Google Account
- Open Google password (under Security & sign-in)
- Enter a strong, unique new password and tap Change password
Google won't always drop you straight onto the password screen — it may ask you to verify it's you first. If you're lucky, your phone still has a passkey or sign-in prompt set up, which makes that quick and easy and gets you right to the reset.
Google services
Your name
yourname@gmail.com
What's new — June 2026
Latest features for your device
Google Wallet
Find Hub
Samsung phone: tapping your account, Google Account, then Google password to set a new one
Don't know the current password?
Sign out the attacker's other sessions
Unlike full recovery, changing your password from a signed-in device doesn't always sign everyone else out — so do it yourself:
- In your Google Account, open Security (or Security & sign-in info)
- Go to Your devices → Manage all devices
- Tap anything you don't recognise and choose Sign out
While you're there, glance over your recent security activity for anything unfamiliar. The follow-up guide below walks through the full cleanup.
Wallet & subscriptions
Payment Methods
Personal info
Name, email, phone
Security & sign-in
Recent events, Checkup
Google password
Last changed 6:10 AM
Linked apps
Samsung phone: Google Account Security, Manage all devices, tapping an unrecognised device and signing it out
Not sure which one is the attacker?
You're not out of the woods yet
Path 2 — Still signed in to the Gmail app?
Open the Gmail app and tap your profile
Open the Gmail app and tap your profile picture in the top-right corner, then choose Manage your Google Account. What loads next tells you whether the app is still signed in.
Primary
Security alert
New sign-in on Windows
Atlassian
5:40Your weekly summary
Here's what happened this week
Medium Daily
ThuToday's highlights
Stories picked for you
5 new jobs for you
Based on your profile
Gmail app: tapping your profile picture, then Manage your Google Account
Account loads up? You're still in
If the Google Account page opens with your name, email and the usual options, your app session is still good — you're signed in. That means you can reset your password without touching full recovery, so move on to the next step.
Hi, Your name
yourname@gmail.com
Wallet & subscriptions
Payment Methods
Personal info
Name, email, phone
Security & sign-in
Recent events, Checkup
Google password
Last changed 6:10 AM
Linked apps
Manage your Google Account page showing your name, email and account options — you are still signed in
What if it asks you to sign in?
Finish signing in to continue
Something went wrong and you need to sign in again.
Security code
Get a one-time code to verify that it's you
Google Account screen reading Finish signing in to continue, with a Sign in button and a Security code option
It's still worth a shot. The Security code option rarely lands without another signed-in device, but tapping Sign in lets you try whatever backup you've got — a passkey, recovery email, phone number, authenticator app, or a device that's still trusted. Just one of them may be all it takes.
Keep in mind, though, that a thorough attacker often strips out or swaps your recovery details — so if nothing lands, move on to Path 3 and recover through Google.
If 2-Step Verification is on
Change your password from the Gmail app
Still in? Reset the password to shut the attacker out:
- Tap your profile picture → Manage your Google Account
- Open Google password (under Security & sign-in)
- Pick a strong, unique new password and tap Change password
Don't be surprised if Google asks you to confirm it's you first — a passkey or sign-in prompt on this phone clears that in seconds.
Primary
Security alert
New sign-in on Windows
Atlassian
5:40Your weekly summary
Here's what happened this week
Medium Daily
ThuToday's highlights
Stories picked for you
5 new jobs for you
Based on your profile
Gmail app: profile picture, Manage your Google Account, Google password, setting a new password
Don't know the current password?
Sign out every other session
A password reset from the app won't always end the attacker's other sessions, so close them off yourself:
- Open Security (or Security & sign-in info) in your Google Account
- Tap Your devices → Manage all devices
- Pick out anything unfamiliar and hit Sign out
Give your recent security activity a quick scan while you're in there.
Wallet & subscriptions
Payment Methods
Personal info
Name, email, phone
Security & sign-in
Recent events, Checkup
Google password
Last changed 6:10 AM
Linked apps
Google Account Security, Manage all devices, signing out an unrecognised device
Can't tell which is which?
Don't stop at the password
Path 3 — You're signed out everywhere
Start on a device you've used before
Before you go near the recovery page, pick up a device you've already signed into this account on — your usual phone or laptop, ideally on your home Wi-Fi. Google trusts familiar devices, browsers and networks far more, and that can be the single biggest factor in getting back in.
Open g.co/recover and enter your email
- Go to g.co/recover (or accounts.google.com/signin/recovery)
- Enter your Gmail address and continue
- Work through whatever prompts Google offers — they depend on what's still attached to the account
Account recovery
Enter the email address of the account you want to recover.
Mobile browser at accounts.google.com: typing your email and tapping Next
Verify it's you
Google will offer one or more ways to prove it's you. Try them in this order — the first is by far the strongest:
- Google prompt on a signed-in device — if a phone (or the Gmail app) is still signed in, Google sends a tap Yes prompt. Fastest and most reliable.
- Passkey or security key — if you set one up, use it now
- Recovery phone — enter the code texted to your number
- Recovery email — check that inbox (and spam) for a code
- Last password + account details — even an old password, plus answers like roughly when you created the account, help confirm you
Verify it's you
Choose how you'd like to sign in. Try the first — it's the strongest.
Tap Yes on your phone
Confirm on a signed-in device
Get a verification code
Text ••• 47
Use your recovery email
y•••@outlook.com
Try another way to sign in
Account recovery: choosing Tap Yes on your phone, the Google prompt, then verified
If you run out of ways to prove it's you
From here you could see one of two outcomes. Google might simply say “Couldn't sign you in” — it couldn't gather enough proof this time — or it may ask you to answer some security questions about the account, like roughly when you created it, an email it can reach you on, or the last password you remember.
Couldn't sign you in
You didn't provide enough info for Google to be sure this account is really yours. Google asks for this info to keep your account secure.
To recover your account, try again and answer each question shown.
More tips to recover your account
Help us verify it's you
Answer as much as you can — even rough answers help.
When did you create this account?
An email address we can reach you at
Last password you remember
Two Google recovery outcomes side by side: Couldn't sign you in, or a form of security questions
If recovery isn't working
Set a new password
However you got verified — a prompt on a signed-in device, a passkey, a recovery code, or by answering Google's security questions in the recovery form — you'll then be asked to set a new password. Make it long (16+ characters), unique to this account, and store it in a password manager.
That gets you back in — but don't assume the attacker's other sessions are gone. The steps below show how to sign them out and check what was changed while they had access.
Create a strong password
Create a new, unique password you don't use anywhere else.
Use 8 or more characters with a mix of letters, numbers and symbols.
Account recovery: creating a new password and saving
Sign out the attacker's other sessions
Now that the account is yours again, force out anyone else who's still in:
- In your Google Account, open Security (or Security & sign-in info)
- Go to Your devices → Manage all devices
- Tap anything you don't recognise and choose Sign out
This is the step that actually ends the attacker's lingering sessions — a password reset alone won't always do it.
Wallet & subscriptions
Payment Methods
Personal info
Name, email, phone
Security & sign-in
Recent events, Checkup
Google password
Last changed 6:10 AM
Linked apps
Google Account Security, Manage all devices, signing out an unrecognised device
Can't tell which is which?
Troubleshooting & FAQs
Which path should I use?
Google asks for my current password, but the hacker changed it.
Google won't recognise me on the recovery page.
The attacker changed my recovery phone and email — can I still recover?
Does the Gmail app help even if I can't change the password there?
What to do next
If you got back in ✅
Find out what they touched
Lock it down properly
If you couldn't recover it ⚠️
Why this keeps happening on free email
Rebuild on an inbox that's private by default
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- Move your other accounts over. Anywhere you used this Gmail to sign in or to reset passwords — banking, shopping, social media — change that password and set your new Proton address as the email and recovery contact, so the lost inbox can't be used to take them too.
- Warn your contacts. Tell friends, family and colleagues that messages from the old account may not be you, and to ignore any requests for money, codes or links.
- Watch for misuse. Turn on alerts where you can and keep an eye on anything that was tied to the old address.
A different inbox affected?
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Written by
Jordan DicksonFounder, CyberSecurityGuides
Founder of CyberSecurityGuides, writing practical, jargon-free guides that help everyday people recover from and protect against online attacks.
Reviewed by CSG Security Engineers

