Step-by-step instructions for regaining access using Meta's recovery tools, verifying your identity, and securing your account once you're back in.
If you've been locked out of your Facebook account or suspect someone else has taken control of it, don't panic. Meta has a recovery process that can help you regain access — especially if you act quickly. This guide walks you through every step.
Good to know
⏱ Time is critical. The sooner you start the recovery process, the more likely Meta is to verify your identity. Don't wait — begin now.
Step 1: Go to Facebook's Hacked Account Page
Open a browser and navigate to facebook.com/hacked. Click My Account Is Compromised. Enter the email address, phone number, or username associated with your account.
Facebook will attempt to find your account and guide you through identity verification steps. Follow the prompts carefully.
Tip
For best results, use a device and browser where you were previously logged into Facebook. Meta is more likely to recognise familiar devices.
Step 2: Verify Your Identity
Meta may offer one or more of the following verification methods:
Email or SMS Code
If you still have access to the email or phone number on your account, Facebook will send a verification code. Enter it to confirm your identity.
Trusted Contacts
If you previously set up Trusted Contacts, you can ask them to send you recovery codes from Facebook. You'll need codes from enough contacts to unlock your account.
Photo ID Verification
As a last resort, Facebook may ask you to upload a government-issued photo ID. This is reviewed manually and can take 1–3 business days.
Good to know
💡 Tip: Make sure the name on your ID matches the name on your Facebook profile exactly. Mismatches can cause delays or rejection.
Step 3: If Facebook Can't Verify You Immediately
If none of the standard recovery methods work, try the following:
- Try logging in from a device or network you've used before
- Check your email (including spam) for any messages from Facebook about account changes
- If you had Facebook linked to Instagram, try recovering through the Instagram app
- Visit facebook.com/login/identify and try searching by name, email, or phone
Important
Facebook does not have phone or live chat support for most users. The recovery page is the primary way to regain access. Be persistent and try all available options.
Step 4: Secure Your Account Once You're Back In
Once you regain access, immediately take these steps:
- Change your password to a strong, unique one you haven't used elsewhere
- Enable two-factor authentication (Settings → Security and Login → Two-Factor Authentication)
- Review and remove any devices you don't recognise under "Where You're Logged In"
- Check for unauthorised apps under Settings → Apps and Websites — remove anything suspicious
- Review your email address and phone number under Settings → General to ensure the hacker didn't add their own
- Check your recent posts, messages, and friend requests for suspicious activity
What's Next?
Now that you've recovered your account, make sure it stays secure. Read our companion guide: How to Secure Your Facebook Account for a complete security hardening checklist.
If you noticed signs of compromise beyond Facebook (unfamiliar emails, password reset requests from other services), consider using our Self-Help Recovery Tool for a personalised action plan.
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JD
Written by
Jordan DicksonFounder, CyberSecurityGuides
Founder of CyberSecurityGuides, writing practical, jargon-free guides that help everyday people recover from and protect against online attacks.
Reviewed by CSG Security Engineers