Been hacked?
We've got you.
You're in the right place. We'll help you take back control with clear, step-by-step guidance tailored to your situation.
Where do we start?
What's been hacked?
Jump straight to the right guide — or let the recovery tool work it out with you.
Not sure, or it's more than one thing?
Answer a few quick questions and we'll build a personalised, step-by-step recovery plan for your exact situation.
While you're here
Four things to do right now
Whatever was hit, these limit the damage while you work through your plan.
Step 1
Don't panic
Take a breath. Most hacks are recoverable if you act quickly and methodically.
Step 2
Change your passwords
Start with your email, then banking, then social media. Use a different device if possible.
Step 3
Turn on 2-factor auth
Add an extra layer of security to every account that supports it.
Step 4
Check for damage
Review recent account activity, bank statements, and connected apps for anything suspicious.
Not certain?
How do you know you've been hacked?
A hack isn't always obvious. If any of these sound familiar, treat it as a compromise and act — it's far better to be safe than to wait for proof.
You're locked out
Your password no longer works, or it was changed without you.
Unfamiliar logins
Sign-in alerts, or logins from devices, locations or browsers you don't recognise.
Messages you didn't send
Friends or contacts get emails, DMs or posts that didn't come from you.
Changes you didn't make
New apps, extensions, email-forwarding rules or payment methods appear.
Money going missing
Unexpected charges, transfers or purchases you don't recognise.
A device acting up
Suddenly slow or hot, full of pop-ups, or showing a ransom demand.
Recognise any of these? Build your recovery plan →
Other situations
Not a hacked account or device? These cover the rest.
FAQ
What to do if you've been hacked — common questions
What's the very first thing I should do if I've been hacked?
Secure your email first — it's the master key to almost everything else, because password resets land there. Change its password from a device you trust, turn on two-factor authentication, then work outward to your other important accounts (banking, then social media).
Can a hacked account actually be recovered?
Usually, yes. Every major platform has an official account-recovery process, and most can get you back in even if the hacker changed your password, recovery email or phone number — it just takes a few extra verification steps. The sooner you start, the easier it is.
Will I lose my photos, emails or files?
Most of the time, no — regaining access to an account usually restores everything in it. Acting quickly reduces the chance an attacker deletes or exports anything. If a device is locked by ransomware, don't pay the ransom; restore from a backup and seek help instead.
How did I get hacked in the first place?
The most common causes are a reused or leaked password, a convincing phishing message that tricked you into entering your details, or malware on a device. Fixing the way in matters as much as recovery — otherwise it can simply happen again.
Should I report being hacked, and to whom?
Yes, especially where money, identity theft or a work account is involved. Tell the platform (so they can lock things down), your bank if money is at risk, and your country's cybercrime or consumer-protection body. Reporting helps protect you and others targeted the same way.
How do I stop it happening again?
Use a unique password for every account (a password manager makes this easy), turn on two-factor authentication everywhere it's offered, keep your devices and apps updated, and be cautious with unexpected links and attachments. Our secure-your-accounts guides walk you through each step.