Use both layers — the in-app claim and the funding bank/card dispute — for the best chance of recovery.
What to do
- Reset the password and sign out of all devices in the P2P app
- Remove any bank/card the attacker added; remove the old card from saved payments on the funding bank
- File the in-app fraud / scam claim using the official flow (PayPal Resolution Center, Cash App Get Help, Venmo Get Help, Zelle via your bank)
- Open a separate dispute with the funding bank or card issuer for the same transaction — they can reverse the funding leg
- Get reference numbers for both disputes
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JD
Written by
Jordan DicksonFounder, CyberSecurityGuides
Founder of CyberSecurityGuides, writing practical, jargon-free guides that help everyday people recover from and protect against online attacks.
Reviewed by CSG Security Engineers