Pin down what was filed or redirected before contacting the tax office.
What to do
- Log into the tax / benefits portal (HMRC, ATO, IRS, CRA) — list any return or claim you didn't file
- Note the bank details on file — has the refund destination been changed?
- Check correspondence in the portal for any change-of-address or change-of-bank confirmations
- Save copies of every screen before reporting — fraudulent records can be removed during the case
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JD
Written by
Jordan DicksonFounder, CyberSecurityGuides
Founder of CyberSecurityGuides, writing practical, jargon-free guides that help everyday people recover from and protect against online attacks.
Reviewed by CSG Security Engineers