Pin down whether this is account takeover or a scam payment — the recovery paths differ.
What to do
- List every transaction you don't recognise and the device they came from (in 'Settings → Activity / Devices')
- Check whether your linked email or phone changed recently
- Check the funding source: bank account, debit card or credit card
- Save screenshots of the transaction screens before disputing
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JD
Written by
Jordan DicksonFounder, CyberSecurityGuides
Founder of CyberSecurityGuides, writing practical, jargon-free guides that help everyday people recover from and protect against online attacks.
Reviewed by CSG Security Engineers