Card payments give you stronger consumer protection than bank transfers — check what applies.
What to do
- Identify the card scheme (Visa, Mastercard, Amex) and whether it was credit or debit
- UK credit card over £100? Section 75 may apply alongside chargeback
- Check the issuer's deadline for disputes (often 60-120 days from the statement)
- Gather every screenshot, receipt and message that shows misrepresentation or non-delivery
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JD
Written by
Jordan DicksonFounder, CyberSecurityGuides
Founder of CyberSecurityGuides, writing practical, jargon-free guides that help everyday people recover from and protect against online attacks.
Reviewed by CSG Security Engineers