Pin down what was accessed and what was moved before you call.
What to do
- Open the bank app from a device the scammer never touched
- List every transaction, payee or login alert you don't recognise — note dates, amounts and reference numbers
- Check Recent activity / Login history for unfamiliar devices, IP addresses or locations
- Look for new payees, standing orders, direct debits or changed daily limits
- Screenshot everything before the bank closes the session
Was this guide helpful?
Know someone who needs this? Send them the guide.
JD
Written by
Jordan DicksonFounder, CyberSecurityGuides
Founder of CyberSecurityGuides, writing practical, jargon-free guides that help everyday people recover from and protect against online attacks.
Reviewed by CSG Security Engineers