How to Document an Authorised Push Payment Scam

Banks need exact details to start a recall and to assess reimbursement eligibility.

What to do

Note the exact date, time, amount, recipient name and account / IBAN / sort-code / BSB you sent to
Save the original message, email, invoice or call recording that triggered the payment
Identify the scam type: impersonation (bank/police/HMRC/IRS), invoice/BEC, marketplace, 'safe account', or romance/investment
Note whether the bank gave any Confirmation of Payee / payee-mismatch warning before you sent

Was this guide helpful?

Know someone who needs this? Send them the guide.

Written by

Founder, CyberSecurityGuides

Founder of CyberSecurityGuides, writing practical, jargon-free guides that help everyday people recover from and protect against online attacks.

Reviewed by CSG Security Engineers