How to Document an Authorised Push Payment Scam

    Banks need exact details to start a recall and to assess reimbursement eligibility.

    What to do

      • Note the exact date, time, amount, recipient name and account / IBAN / sort-code / BSB you sent to
      • Save the original message, email, invoice or call recording that triggered the payment
      • Identify the scam type: impersonation (bank/police/HMRC/IRS), invoice/BEC, marketplace, 'safe account', or romance/investment
      • Note whether the bank gave any Confirmation of Payee / payee-mismatch warning before you sent

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