Phase 1: Check for Unfamiliar Apps
- Go to your Home Screen and swipe left through all pages to see all installed apps.
- Alternatively, use the App Library by swiping all the way to the right on your Home Screen.
- Look for any apps you don't recognise, or apps that have unusual names or icons.
- To uninstall an app, press and hold its icon until a menu appears. Tap
Remove App, thenDelete App, and finallyDeleteto confirm.
Tip
Phase 2: Review Privacy Settings and Permissions
- Go to
Settings→Privacy & Security. - Review
Location Servicesand disable for any apps that don't genuinely need your location. - Check
CameraandMicrophoneaccess and revoke permissions for any apps that shouldn't be using them. - Under
Tracking, ensureAllow Apps to Request to Trackis enabled, and review which apps have tracking permission. Disable tracking for any suspicious apps. - Go to
Background App Refresh(located underSettings→General) and turn off for apps you don't need constantly updating.
Important
Phase 3: Clear Website Data and Browser History
- Open
Settings→Safari. - Scroll down and tap
Clear History and Website Data, then confirm by tappingClear History and Data. - If you use other browsers (e.g., Chrome, Firefox), open each app and look for its settings to clear browsing data, cache, and cookies.
- Consider reviewing your Safari extensions (
Settings→Safari→Extensions) and disable any you don't recognise or use.
Good to know
Phase 4: Reset All Settings or Erase All Content and Settings
- First, ensure you have a recent backup of your iPhone to iCloud or your computer. Go to
Settings→ Your Name →iCloud→iCloud Backupand check the 'Last successful backup' date. - To reset all settings without erasing your data: Go to
Settings→General→Transfer or Reset iPhone→Reset→Reset All Settings. This will reset all your settings but keep your data, apps, and media. - To completely wipe your iPhone (only as a last resort): Go to
Settings→General→Transfer or Reset iPhone→Erase All Content and Settings. You will need to enter your passcode and Apple ID password. This will return your iPhone to factory settings, deleting all data. - After performing a full erase, set up your iPhone as new rather than restoring from a backup, just in case the backup contains the issue. You can manually reinstall apps and transfer important data back later.
Important
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Written by
Jordan DicksonFounder, CyberSecurityGuides
Founder of CyberSecurityGuides, writing practical, jargon-free guides that help everyday people recover from and protect against online attacks.
Reviewed by CSG Security Engineers