Method 1: Log in with the Previously Synced Google Account
- When prompted after resetting, connect your phone to a Wi-Fi network and proceed to the Google sign-in screen.
- Enter the exact email address and password of the Google account that was previously synced to the phone.
- Once successfully authenticated, your phone should proceed to the setup process as normal. If you've forgotten your password, use another device to visit Google's account recovery page.
Good to know
Method 2: Use Device Administrator Options (If Applicable)
- Restart your device and when it asks for the Google account, navigate back to the initial setup screen.
- Look for an option like
Emergency CallorAccessibility. On some Samsung devices, tapping the screen several times can bring up an option to add a keyboard setting. - Explore options within accessibility or keyboard settings for a way to add a new account or access device settings without direct Google authentication. This often involves trial and error and is highly device-specific.
Important
Method 3: Contact Your Device Manufacturer or Retailer
- Gather your original proof of purchase (receipt, invoice, or online order details) that clearly shows the device's IMEI or serial number.
- Contact the manufacturer's customer support (e.g., Google Support, Samsung Support) or return to the store where you bought the phone.
- Explain the situation and provide the proof of purchase. They may be able to remotely unlock the device or provide specific instructions.
- For Samsung devices, you may need to visit a Samsung Service Centre with your proof of purchase.
Tip
Method 4: Consider Professional Data Recovery or Service (Last Resort)
- Research reputable phone repair shops that specialise in Android devices. Look for those with good reviews and transparent pricing.
- Explain your situation clearly, stating that the device is stuck on FRP. Ask if they have legal and legitimate methods to bypass it.
- Be prepared for potential data loss. Most methods to bypass FRP at this level will involve a complete wipe of all data on the device.
- Avoid any services that claim to 'hack' or offer illegal methods, as these can compromise your device's security and privacy.
Important
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Written by
Jordan DicksonFounder, CyberSecurityGuides
Founder of CyberSecurityGuides, writing practical, jargon-free guides that help everyday people recover from and protect against online attacks.
Reviewed by CSG Security Engineers