Remote-access scams give the attacker complete control of the device. Until it's clean, you can't trust anything on it — keep it offline until the remediation step.
What they likely did
- Opened your banking app or email and screenshotted
- Installed a hidden remote-access tool that survives reboots
- Disabled antivirus or security warnings
- Saved files (passwords, ID copies, browser data) for later use
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JD
Written by
Jordan DicksonFounder, CyberSecurityGuides
Founder of CyberSecurityGuides, writing practical, jargon-free guides that help everyday people recover from and protect against online attacks.
Reviewed by CSG Security Engineers